Most Asked Questions

Are your crystals 100% natural?

Yes our crystals are 100% natural unless we specify otherwise.

How long does delivery take?

For non customized products, delivery takes around 3 to 5 work days upon confirmation of payment.

How do I care for my crystal bracelet?

Most bracelets come with hardware plated with 925 sterling silver, PT950, 14k to 18k gold. To ensure your hardware does not tarnish fast, do use the jewellery cloth we provide to clear after every wear. Most importantly, always take out your bracelets when showering or when participating in activities that causes perspiration.

Do you do customizations?

Yes we do take in customization orders depending on the availability of slots. Do contact us to find out.

Can I send my bracelet back for restring?

Yes, we provide free restringing services if your bracelet breaks within 2 weeks of receipt. Subsequent restringing request (exact same design) will be chargeable at SGD 10 to replace the elastic and mailing back. Buyers will bear the mailing charges when sending back too us.